SHIPPING POLICY

At TimTim Taara, we understand the excitement of receiving your handcrafted jewellery. We offer various shipping options to ensure your orders arrive safely and promptly. From standard to expedited shipping, we strive to provide transparency with our costs and delivery times, so you can shop with confidence.
 
If you have any specific requests regarding packaging or delivery, please reach out to us. We are committed to making your shopping experience seamless and enjoyable, and we want you to feel valued every step of the way.

At timtim Taara, every piece is carefully checked before it is packed and dispatched. As many of our products are handcrafted, small variations in colour, texture, pattern, finish or detailing may occur. These natural variations are part of the character of handmade jewellery and are not considered defects.

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No Returns or Exchanges

We do not accept returns or exchanges for reasons such as change of mind, personal preference, dislike of colour or design, size-related concerns where product dimensions have been provided, or any other reason unrelated to a defect or error on our part.

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Returns or replacements will be considered only in the following circumstances:

• You have received a damaged product.

• You have received a product with a manufacturing defect.

• You have received a wrong product different from the item ordered.​

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Reporting a Damaged, Defective or Wrong Product

If there is an issue with your order, please contact us within 48 hours of receiving the package at hellotimtimtaara@gmail.com or WhatsApp us at +91 8087314760.

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To help us assess the issue, please share your order number, photographs of the product and packaging, and a clear unboxing video showing the package being opened from the beginning. We recommend recording the unboxing in one continuous video without cuts or edits.

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Claims made after 48 hours of delivery, or claims without sufficient photographic/video evidence, may not be eligible for replacement or return.

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Eligibility

To qualify for a return or replacement, the product must be unused, unworn and in its original condition, with all tags, packaging, accessories and other items received with the order intact.

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Once the issue has been verified and approved by timtim Taara, we will arrange for a replacement of the same product, subject to availability. If the same product is unavailable, we may offer an alternative of equivalent value, store credit, or a refund, as appropriate.

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Where the return is due to a verified defect, damage or an incorrect product sent by us, timtim Taara will bear the applicable return shipping cost.

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What Is Not Considered a Defect

Handcrafted jewellery may have slight irregularities or variations in embroidery, crochet, fabric placement, beadwork, colour, texture, shape or finish. Colours may also appear slightly different depending on lighting, photography and individual screen settings. These characteristics are inherent to handcrafted products and will not be treated as defects.

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Damage resulting from improper handling, accidental breakage, exposure to water, perfumes, chemicals, moisture or incorrect storage after delivery will not qualify for a return or replacement.

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Cancellation

Once an order has been processed or dispatched, it cannot be cancelled. If you wish to request a cancellation before processing, please contact us as soon as possible. Cancellation cannot be guaranteed once the order has entered processing.

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Contact Us

For any concerns regarding your order, please contact:

timtim Taara
Email: hellotimtimtaara@gmail.com
WhatsApp: +91 8087314760

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We want every timtim Taara piece that reaches you to carry the joy, sparkle and craftsmanship with which it was chosen. ✨